̽»¨¾«Ñ¡

BACKGROUND: The ̽»¨¾«Ñ¡ (̽»¨¾«Ñ¡) helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover and gain control of their future. ̽»¨¾«Ñ¡ teams provide health, infrastructure, learning and economic support to people in 50+ countries worldwide. The ̽»¨¾«Ñ¡ also provides support to thousands of refugees resettling in 29 U.S. cities each year through initial housing assistance; case management and referral services; job readiness and placement; community and cultural orientation; health and wellness programs; immigration services; and youth programs.

SCOPE OF VOLUNTEER WORK: Under the guidance of the Front Desk Specialist, the Front Desk Volunteer is responsible for maintaining a welcoming and professional customer service-focused environment, ensuring clients and visitors are directed efficiently to the appropriate programs and staff members, and responding to inquiries about ̽»¨¾«Ñ¡â€™s services. The position is also responsible for completing general administrative and client coordination tasks for the operations teams and direct service delivery teams.

Time Commitment: One 4-hour shift per week (morning or afternoon) on Monday or Wednesday. 3+ month required.

Location: Volunteers are in-office at Seattle ̽»¨¾«Ñ¡ Office. 1200 S. 192nd Street, Suite 101, SeaTac, WA 98148

Essential Position Functions

• Maintain and manage front door entry system and lobby in a professional way.  Help maintain workplace security by ensuring visitors check-in and check-out, via a visitor management system, and follow all ̽»¨¾«Ñ¡ Safety and Security protocols.
• Greet and process visitors with appointments and with support from appropriate staff manage visitors without appointments.
• In conjunction with the Operations Manager, ensure new staff and interns have access to ID cards, and office key codes.
• Answer and direct incoming telephone calls.  Take messages and answer basic questions.
• Oversee operations in both reception offices and copy rooms, including receiving and distributing mail and deliveries, restocking office supplies.

Requirements:

• Willing to adhere to ̽»¨¾«Ñ¡ volunteer and workplace policies.
• Attention to detail & ability to resolve errors.
• Competence with Microsoft Products
• Must be flexible, patient, and willing to perform other reasonable duties as needed.
• Enthusiasm and reliability are essential qualities for prospective candidates.

How to Apply 

Attend a volunteer orientation! Sign up here.

(last updated July 2025)